Delivery & Returns

The estimated delivery time for our products is shown on the product page for that item (which assumes your product is in stock with the manufacturer). Please note that Orders to certain/excepted/remote area postcodes (see below) may take slightly longer. As the stock levels may change daily, and if you would like to know for sure that your product is available before placing an order online, please contact us at info@salutihome.com. If you order multiple items, we will endeavour for all items delivered at the same time as soon as the total order can be fulfilled. If the product is out of stock with the manufacturer, we will contact you by telephone or email within 1 working day of your order to confirm this and offer you a refund or alternative option. Should the revised lead-time be unacceptable and you wish to cancel your order, we will process a full refund to the original payment method providing that no delivery has taken place and the order has not been processed by the manufacturer. Please note that orders to specific remote area postcodes (see below) may take slightly longer than advertised.

DELIVERY CHARGES

Delivery is provided to all mainland areas within the UK.  Deliveries to most UK mainland locations are calculated independently, regardless of your order value, with the majority of our deliveries made using a standard TWO man delivery service. An additional surcharge is attributable to certain excepted postcodes (see table below) which will be automatically added at checkout unless specified in the terms below.

Please note some orders are delivered by way of ONE man service to ground floor only. We will advise of this accordingly once an order is ready for dispatch.

Please also note that, due to size and weight, certain products are suitable for delivery by an express courier service or a one-man courier service to your front door with delivery attempted between the hours of 9am and 6pm.    

Because we offer a FREE delivery service, this does not include assembly or packaging removal as standard. However, if you require any such services, this will incur a charge because of the additional time spent at the property and in disposing of the packaging. Generally, we have found that our customers prefer to receive free delivery at the standard level rather than incur a delivery charge.  Where items are self-assembly, relevant instructions are provided.

We always aim to deliver furniture items to your room of choice, but this may not be possible or an extra delivery charge may be payable, if it is necessary to climb more than one flight of stairs or there is not easy access to deliver your item/s. Please let us have any special delivery requirements at the time of placing your order, either over the telephone or in the box marked ‘delivery notes’ if you place your order online, so that we can liaise with you and, if necessary, provide appropriate instructions to logistics. Please also bear in mind, when ordering assembled items, that you should measure accurately prior to delivery any door frames and stairwells. It is also your responsibility to ensure that all access and entrances to your property and rooms are clear.  Where a pallet service delivery has been notified to you, it is your responsibility to make arrangements for the furniture to be taken inside to your room of choice.

Where access (to your road or to your property or your room of choice) proves to be too difficult or unsafe, our drivers may be unable to deliver your item. Please therefore advise us in good time of any issues affecting access to your property or room of choice, to avoid disappointment in delivery, which you can do by telephone or at the time of placing your order in the box marked ‘delivery notes’. 

Please ensure that you are present for receipt of your delivery. Should you be unavailable for the delivery slot proposed by our logistics partner, please ensure that you advise us at your earliest convenience so that we may attempt to make arrangements for your delivery to be re-scheduled. If you are not present when our logistics partner attempts delivery, a redelivery charge will be applicable as we only offer free delivery on the first delivery attempt. If redelivery has to be attempted due to nobody being present at the delivery address, or on the basis that incorrect contact information has been provided at checkout, we can not be held liable for the failed delivery and secondary delivery charge will be passed on to the customer. On this basis, please ensure that you enter the correct contact information (telephone number and email address) at the checkout. 

DELIVERY DATE 

After your order has been received, you will receive an email from us confirming receipt of your order.  

Furniture/large items are delivered directly to your home in specially equipped furniture vans and are carried in by delivery staff.   Your delivery day will be determined by the schedule of our logistics company and when they expect to be in your postcode area. You will be given a proposed delivery date which you should either accept or reject.  As your estimated delivery date approaches, our logistics company will telephone or text or email you with a delivery time window.  Where a delivery date/time slot has been confirmed and accepted by you, please ensure you are present during the proposed time window to avoid a failed delivery charge.

ON THE DAY OF DELIVERY

To help you plan your day, our delivery drivers are more than happy to call you 1-2 hours before they arrive although this is not a guaranteed service. The majority of our deliveries are made using a standard two man delivery service. 

Before the delivery driver leaves, please check that you are happy with your item and sign the delivery note.  If you experience any problems at all, either with delivery or the item itself, please let us know as soon as possible.

ASSEMBLY AND/OR REMOVAL OF PACKAGING

Please note that there is a separate charge for our assembly service.  If you have requested and paid for the assembly service, please be aware that this does not automatically include the removal of packaging, this must be requested separately and will be confirmed in writing at the time of placing your order or if this service is subsequently added to your order.   If you have requested/paid for the packaging removal service, please only allow the delivery team to take away packaging once you are completely happy with your furniture.   In particular, please bear in mind the conditions of our Terms and Conditions (Returns & Refunds Policy) - if you subsequently wish to return your furniture for any reason, and the original packaging has been taken away, a repackaging charge per item will be incurred by you.

Please be advised that whilst every care will be taken by the delivery team, we cannot be held responsible for any damages that occur to your property or possessions whilst your assembly and/or delivery is in progress. Please therefore take care to cover your carpets or furniture or floor covering or wooden floors with sufficient protection to accommodate the assembly/delivery process.  Please remove pictures and valuables from the delivery area.  In the unlikely event any damage is caused within your property, notwithstanding it having been protected, this must be identified to the driver prior to departure and noted on the paperwork.

Returns & Refunds

At Saluti Home we want all of our customers to love the products they order from us. However we do accept that things can go wrong from time to time and with that in mind we operate a flexible 14-day return policy, which means you have 14 days after receiving your item to request a return. Please notify us in writing within 14 days of receiving your purchase, if you wish to begin a return request.

To be eligible for a return, your item must be in the same new condition that you received it, unused, with labels/tags, and in its original packaging. You’ll also need the receipt or proof of purchase to begin the request.

To start a return, please contact us at info@salutihome.com. Please note that returns will need to be sent an address advised during the returns request process.

If your return is accepted, we will then organise a shipping label or in some cases a collection of the item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@salutihome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the case and make it right as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned such as:

• Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
• Unwanted items have not been notified in writing to Saluti Home within 14 days. 
• Items without original packaging that has been removed or discarded.
• Faulty/defective or damaged items that have not been reported in writing to Saluti Home within 7 days of the delivery date.
• Unwanted items that have been damaged.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or store credit purchases.

Refunds
We will notify you once the return has been received, and inspected. We will then let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@salutihome.com.

SALUTI HOME LTD
274 Bath Street, Glasgow, Scotland, G2 4JR

Contact: info@salutihome.com
Company number: SC736485

Contact us by phone: 0333 090 6877